Terms & Conditions

THE MARKETING OUTLET

Terms & Conditions

Version 1.1 | Effective Date: July 7, 2026

Last Updated: July 7, 2026

TEMPLATE NOTICE — This is a starting-point template for internal use, not legal advice, and has not been reviewed by an attorney. Complete every [BRACKETED] item and have counsel review before taking real payments. The limitation-of-liability, arbitration, and warranty sections in particular should be tailored to your state and risk tolerance.

These Terms & Conditions (“Terms”) govern your access to and use of the website, application, products, and services offered by The Marketing Outlet (“TMO,” “we,” “us,” or “our”). By creating an account, making a purchase, or using our services, you agree to these Terms. If you do not agree, do not use our services.

Please read carefully. These Terms include important provisions that limit our liability, disclaim warranties, describe how disputes are resolved, and set out your responsibilities regarding artwork, print orders, subscriptions, and third-party services.

Contents

1. Definitions

• “Services” means our website, application, marketing services, print products, digital products, hosting, memberships, and any related offerings.
• “Client,” “you,” or “your” means the individual or business that creates an account or purchases from us.
• “Content” means artwork, logos, text, images, files, and other materials you provide or upload.
• “Third-Party Services” means products or services provided by others that we resell, integrate, or coordinate on your behalf (for example, print vendors, hosting providers, GoHighLevel, and advertising platforms).

2. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use our Services. You agree to provide accurate information, keep your account credentials secure, and be responsible for all activity under your account. You are responsible for maintaining the confidentiality of your login. Notify us promptly of any unauthorized use.

3. Our Services

We provide marketing services and related products to local businesses, including a website audit and Visibility Score, product recommendations and plans, print products, digital products (such as downloadable resources), website hosting, CRM and communications tools, and a paid membership. Some features are provided directly by us and others are provided through Third-Party Services (see Section 9).

3.1 Visibility Score & Recommendations

The Visibility Score, projected scores, recommendations, and any performance estimates we provide are informational tools based on available signals and our methodology. They are not guarantees of results, rankings, traffic, leads, or revenue. Marketing outcomes depend on many factors outside our control.

4. Orders, Pricing & Payment

• Prices are shown in U.S. dollars and may change at any time. The price applicable to an order is the price displayed at the time you place it.
• Certain pricing (including member pricing) may be available only to logged-in users or active members. Member pricing requires an active membership in good standing.
• Shipping, where applicable, is shown as a separate line item and is calculated based on the product and quantity. Shipping estimates may be adjusted; we will not ship an order at a loss without contacting you.
• Applicable sales tax will be added at checkout based on the taxable nature of the product and applicable jurisdiction.
• Payment is processed by our payment processor, Stripe. By purchasing, you authorize us and Stripe to charge your selected payment method. We do not store your full card details.

TO CONFIRM — Sales tax is currently a placeholder. Print is taxable in PA and MA, and digital-goods taxability differs by state. Set real rates in Stripe before your first sale — you cannot retroactively collect uncollected tax.

5. Print Products & Artwork

Print products are produced by third-party print vendors and are subject to the following terms:

5.1 Your Artwork Responsibilities

• If you upload your own design, you are responsible for ensuring it meets our published print specifications (including bleed, safe margins, resolution/DPI, color mode, and file format). We provide templates and specifications to help.
• We are not responsible for errors in files you supply, including typos, low resolution, incorrect colors, cropping/bleed issues, or content you were not authorized to use. Files are printed as approved.
• Colors may vary between your screen and the printed product due to differences in monitors, color modes (RGB vs. CMYK), materials, and printing processes. Slight variations are normal and are not grounds for a refund.

5.2 Design Services

If you purchase a design service tier, we (or our team) will prepare artwork and provide a proof for your review. Design deliverables and rights depend on the tier purchased, as described at the point of sale. “Print-ready” tiers deliver files for the associated order; “you own it” tiers include the additional deliverables and reuse rights described at purchase.

5.3 Proof Approval & Auto-Advance

For applicable print/design orders, we provide a proof for your approval before production. You are responsible for reviewing proofs carefully. If you do not respond within the disclosed review window, your order may automatically advance (for example, a print proof may be auto-approved and sent to production) as disclosed to you and recorded in our consent logs. Once you approve a proof — or it is auto-approved — the order proceeds to production and generally cannot be changed.

5.4 Revisions & Revert Fees

A limited number of revisions may be included as described at purchase. Requesting changes after a stage has been approved, or reverting an order to an earlier stage, may incur a disclosed fee. Any such fee is presented and logged before it applies.

5.5 Production & Shipping Times

Production and shipping times are estimates provided by our vendors and are not guaranteed. We are not liable for delays caused by vendors, carriers, weather, or other factors outside our reasonable control.

6. Digital Products & Downloads

Digital products (such as downloadable PDFs and resources) are licensed, not sold, to you for your own business use. Unless stated otherwise, you may not resell, redistribute, or publicly share digital products. Access to purchased digital products is granted to your account; membership-gated content is available only while your membership is active.

Because digital products are delivered instantly and cannot be returned, all sales of digital products are final unless otherwise required by law or stated in Section 8.

7. Membership & Subscriptions

• Recurring billing. Membership and other subscription products bill on a recurring basis (for example, monthly) until cancelled. By subscribing, you authorize recurring charges to your payment method until you cancel.
• Member benefits. Membership benefits (such as member pricing and access to member-gated content) apply only while your membership is active and in good standing. Benefits may change; we will communicate material changes.
• Cancellation. You may cancel your subscription at any time through your account or by contacting us. Cancellation takes effect at the end of your current billing period. You retain access until the end of the period you have paid for.
• No prorated refunds. Unless required by law, subscription fees already charged are non-refundable, and we do not provide prorated refunds for partial periods.
• Failed payments. If a payment fails, we may attempt to re-charge and may suspend or downgrade benefits. Accounts that remain unpaid may lose member access.
• Price changes. We may change subscription prices on a going-forward basis with reasonable notice; changes apply to future billing periods.

TO CONFIRM — Some states have specific auto-renewal disclosure laws (clear consent, easy cancellation, renewal reminders). Confirm your checkout meets these before selling subscriptions widely.

8. Refunds & Cancellations

Our refund policy depends on the product type:

• Custom print orders — because these are produced to order, they generally cannot be refunded once a proof is approved and production begins, except where the product is defective or materially not as ordered.
• Defective or incorrect print products — if a printed product is defective or materially differs from the approved proof due to our or our vendor's error, contact us within [NUMBER — e.g., 14] days of delivery and we will arrange a reprint or other appropriate remedy.
• Digital products — all sales are final once access is granted, except where required by law.
• Subscriptions — as described in Section 7 (no prorated refunds).
• Services — marketing and design service fees are non-refundable once work has begun, except as expressly agreed.

TO DECIDE — Set your actual refund windows and remedies here. A clearly written refund policy is one of your best defenses against chargebacks. Reference it at checkout as well.

9. Third-Party Services & Vendors

Our Services rely on and integrate with Third-Party Services, including but not limited to print and fulfillment vendors, hosting providers, GoHighLevel, payment processing (Stripe), authentication (Google), email delivery (Resend), and advertising and analytics platforms (such as Meta and Google).

• Your use of Third-Party Services may be subject to their own terms and policies, and you agree to comply with them where applicable.
• We do not control and are not responsible for the acts, omissions, availability, pricing, or performance of Third-Party Services. Outages, errors, or changes by a third party may affect your Services.
• Where we resell or coordinate a Third-Party Service, our responsibility is limited to arranging that service in a commercially reasonable manner; the underlying product or service is delivered by the third party.
• Fees paid to third-party platforms (for example, advertising spend) are separate from our service fees unless expressly bundled, and are governed by the applicable platform's terms.

10. Marketing Services, CRM & Communications

If you use our marketing, CRM, or communications features (including GoHighLevel-powered features), you are responsible for the lawful use of those tools, including compliance with laws governing email, SMS, calling, and marketing communications (such as CAN-SPAM, TCPA, and applicable telemarketing and consent rules). You represent that you have obtained all necessary consents from your own contacts before using our tools to communicate with them. You are responsible for the content of communications you send and for maintaining required opt-out mechanisms.

IMPORTANT — SMS/calling (TCPA) and email (CAN-SPAM) compliance is a real liability area when clients message their own customers through your GHL-powered tools. Counsel should help you decide how much of that responsibility to push to the client here and whether you need a separate acceptable-use policy.

11. Website Hosting & Deployed Assets

If we host a website or deploy assets for you, you are responsible for the content you publish and for ensuring you have the rights to use it. We may suspend or remove hosted content that violates these Terms, infringes third-party rights, or is unlawful. Hosting availability depends on third-party infrastructure and is provided on a commercially reasonable-efforts basis without an uptime guarantee unless separately agreed.

12. Your Content & License to Us

You retain ownership of the Content you provide. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process your Content solely to provide the Services (including sharing it with vendors to fulfill your orders and deploying it to hosting you have requested). You represent and warrant that you own or have the necessary rights to your Content and that it does not infringe any third-party rights or violate any law.

You are solely responsible for your Content, including any trademarks, logos, photographs, or copy you supply. We may refuse to produce or publish Content we reasonably believe is unlawful, infringing, or violates these Terms.

13. Acceptable Use

You agree not to use the Services to:

• Violate any law or regulation, or infringe the rights of others.
• Upload or distribute unlawful, infringing, defamatory, or harmful content.
• Send unlawful or unsolicited communications, or misuse marketing tools.
• Interfere with, disrupt, or attempt to gain unauthorized access to our systems or other users' data.
• Resell or exploit the Services except as expressly permitted.

14. Our Intellectual Property

The Services, including our software, designs, text, graphics, and branding (excluding your Content and third-party materials), are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for your business purposes in accordance with these Terms. You may not copy, modify, distribute, or reverse-engineer our platform except as permitted by law.

15. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any marketing result, score improvement, ranking, or business outcome will be achieved.

16. Limitation of Liability

To the fullest extent permitted by law, in no event will TMO or its owners, employees, or vendors be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Services. Our total aggregate liability for any claim arising out of or related to the Services will not exceed the amount you paid to us for the specific product or service giving rise to the claim during the [NUMBER — e.g., 3 or 12] months preceding the event.

TAILOR THIS — The liability cap and which damages are excluded should be set deliberately with counsel and matched to your state's law. Some states limit how far these clauses can go.

17. Indemnification

You agree to defend, indemnify, and hold harmless TMO and its owners, employees, and vendors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Content; (b) your use of the Services; (c) your violation of these Terms or any law; or (d) your infringement of any third-party right. This is especially important where you supply artwork or send communications through our tools.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [GOVERNING-LAW STATE — e.g., Massachusetts], without regard to conflict-of-laws principles. Except where prohibited, any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in [COUNTY/STATE VENUE], and you consent to their jurisdiction.

DECISION — Decide between courts vs. binding arbitration + a class-action waiver. Arbitration clauses can reduce class-action exposure but have their own tradeoffs and drafting requirements. Also confirm governing-law state — you operate from PA but the business is in MA. Counsel should pick.

19. Changes to These Terms & Termination

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date and version number. Material changes will be communicated as required, and your continued use of the Services after an update constitutes acceptance. We may suspend or terminate your access to the Services for violation of these Terms or as otherwise reasonably necessary. You may stop using the Services at any time; provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive.

20. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy and any order-specific terms, constitute the entire agreement between you and us regarding the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
• Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.

21. Contact Us

Questions about these Terms? Contact us at:

The Marketing Outlet

Email: [CONTACT EMAIL — hello@themarketingoutlet.com]

Mailing Address: [BUSINESS MAILING ADDRESS]

Website: themarketingoutlet.com

The Marketing Outlet — Terms & Conditions — Version 1.0 — Confidential

Your Content & Acceptable Use

Because our designer lets you upload images, fonts, and artwork, a few clear ground rules keep this fair and safe for everyone.

Rights & Ownership

By uploading or creating content in our designer or submitting artwork for a print order, you affirm that you own it or have all the rights and permissions needed to use it — including any images, fonts, logos, trademarks, or copyrighted material it contains. You are responsible for making sure your content does not infringe any third party’s intellectual property, trademark, publicity, or privacy rights.

Prohibited Content

You agree not to upload, create, or submit content that:

• is illegal, infringing, defamatory, or violates anyone’s rights;
• is obscene, pornographic, or sexually explicit;
• depicts, sexualizes, or exploits minors in any way;
• promotes violence, terrorism, hatred, or discrimination against a protected group; or
• is otherwise unlawful, deceptive, or intended to harm others.

Our Right to Review, Refuse, or Remove

TMO acts as a production service — we do not pre-vet every design for rights ownership, and you are responsible for the content of your orders. That said, we reserve the right, at our sole discretion, to review, refuse, remove, or decline to print any content, and to suspend or terminate accounts that violate this policy, with or without prior notice. If we cancel an order for a policy reason, we’ll refund the printable portion of your payment where reasonable.

Reporting

If you believe content on our platform infringes your rights or violates this policy, contact us and we’ll investigate promptly.